Kentucky CDFI eliminates 150+ manual touchpoints a month with FUNDINGO
“Before, we had to track people down for answers. Now, everyone has the same information instantly.” – Kyle Smith, Manager of Impacts, Investments, and Operations at Southeast Kentucky Economic Development
The Pain Points
For 40 years, Southeast Kentucky Economic Development, a Community Development Financial Institution (CDFI), has supported local businesses with financing and training. However, the CDFI’s manual processes were inefficient. Loan management relied on three siloed systems with no central CRM. Routine tasks meant using clunky tools, searching thousands of fields, or reviewing items line by line. Vendors often gave unhelpful answers or deprioritized key issues, leading to lost revenue. The CDFI adopted FUNDINGO Loan Servicing to streamline workflows and access top support.
The FUNDINGO Impact
Fragmented systems unified into 1 with FUNDINGO
Hours reclaimed per month by automating ACH debits
Monthly manual touchpoints cut across operations
The Transformation
- Redefine client care: FUNDINGO unified three disconnected systems into one with best-in-class support at every step. Staff access client and loan data instantly instead of chasing colleagues, slashing wait times. After feedback that other vendors didn’t listen, the team now praises FUNDINGO for treating requests as top priority.
- Unlock capacity: FUNDINGO’s automations free the team for revenue-driving work. Its ACH auto-debits cut 10 hours a month, while 70+ monthly technical assistance sheets once checked by hand now auto-populate one report, no review needed. Staff have used reclaimed time to build custom tools that further boost efficiency.
- Max report ROI: While the CDFI’s past system capped reports at 20 fields manually chosen from thousands, FUNDINGO pulls instant custom reports. General ledger reconciliations that once needed day-by-day digging are now traced in seconds. The result is a team that trusts its data and has full visibility on what drives growth.