Hebrew Free Loan Association scales loan servicing output by 2.1X with FUNDINGO
“In terms of time spent, it’s light years different. I can’t calculate how many hours per day we’ve saved.” – Jim Massara, Director, Data Solutions & Analytics at Hebrew Free Loan Association of San Francisco
The Pain Points
Hebrew Free Loan Association of San Francisco has helped thousands reach life goals and break financial barriers with its interest-free loan products. However, its prior loan servicing system was labor-heavy and error-prone. Daily ACH processing failed up to 10% of the time, creating hours of extra work, while clients and loan officers accessed loan details via a single staffer, causing delays that hurt customer satisfaction. Limited reporting visibility also made it difficult to confidently track key loan metrics. The group turned to FUNDINGO for an end-to-end loan servicing platform that would ensure data integrity and unlock organization-wide efficiency.
The FUNDINGO Impact
Annual labor value reclaimed through reduced system upkeep
Work hours saved annually on maintaining loan servicing system
Lift in active loans with minimal loan-focused headcount growth
The Transformation
- Efficiency at scale: Previously, daily ACH processing had an up to 10% error rate, with issues taking hours to fix, and simple tasks like payment reversals could mean checking months of transactions. Today, both are near-instant. A system that once took full-time hours to upkeep is now handled in 30 minutes a day, freeing 140+ hours monthly for value-add work.
- Delay-related losses minimized: Before FUNDINGO, loan data was siloed with a single staff member, creating response bottlenecks which could last weeks. Now, both loan officers and front desk staff access accurate, real-time loan information via FUNDINGO’s cutting-edge loan servicing software, transforming the customer experience.
- Growth-driving intelligence: FUNDINGO’s custom analytics eliminated unreliable reporting plus offered deep portfolio insight. Accurate data enabled the team to build on FUNDINGO, including an online application that onboarded loans via the platform. Visibility paired with automation to fuel major expansion, more than doubling active loans from 800 to 1700.