Triumph Business Capital Case Study
How Triumph Reduced Underwriting from 5-7 Days to Just 1 Day
Manual processes and a change-resistant operations team? Triumph Business Capital transformed their invoice factoring business with FUNDINGO.
See FUNDINGO in Action
About Triumph Business Capital
Triumph Business Capital provides invoice factoring for the trucking industry to over 7,000 small to mid-size businesses across the United States.
The Manual Underwriting Bottleneck
Triumph was a long-time Salesforce user, but only for sales engagement. Underwriting was always implemented using a manual process, and the operations team was resistant to change and not tech-savvy.
Market pressure and concerns from their parent company about profitability required a turnaround of 1-2 days on loan applications—but their legacy processes averaged 5-7 days. Having two separate, disconnected systems was preventing Triumph from scaling while remaining competitive and profitable.
Transforming Operations with FUNDINGO
| Before FUNDINGO | After FUNDINGO |
|---|---|
|
|
We were really drawn to the team's responsiveness and how much they wanted to understand the business: they wanted to be a partner in the strategy as well as implement a solution.
— Haley Heard, Senior Project Manager, Triumph Business Capital
Key Benefits Achieved
Opportunity Timer
Advanced metrics on employee speed at each stage of the process
Targeted Training
Enabling targeted training and re-hiring efforts, further increasing efficiency