Customer Success Story
Bank streamlines workflows and boosts efficiency with LexisNexis® Risk Solutions
“It integrated smoothly into our processes and quickly became a tool our team could rely on every day.” – Cody Adcock, Senior Salesforce Administrator & Developer at North State Bank
See FUNDINGO in Action
The Scenario
North State Bank has served North Carolina’s Wake and New Hanover counties for more than 25 years, growing its loan portfolio to over $1.16B. As the bank expanded, it recognized an opportunity to modernize and unify its underwriting approach to better support continued growth. To enhance efficiency and deliver a more seamless experience for its team, North State Bank partnered with FUNDINGO to implement the LexisNexis Risk Investigations and Due Diligence integration. This solution helps streamline credit review processes, provide more comprehensive insights, and support informed decision-making across the organization.
The Transformation
Optimize output
Underwriting once meant collecting reports across up to 8 sites. FUNDINGO’s LexisNexis integration centralizes data in one workflow, saving approximately 1.5 hours per loan. With a more efficient loan review process, the bank's team has more time to focus on ways to add value to the customer experience and relationship.
Reduce revenue risk
A custom screen flow, built with FUNDINGO’s support, pulls all necessary reports directly within the platform. Default check boxes enforce consistent data pulls across teams, allowing for accurate, 360-degree decisioning that reduces credit loss risk.
Grow with confidence
Building on consumer loan success, the bank has expanded the LexisNexis integration to its Small Business Administration and commercial teams for reports like Secretary of State and UCC filings. Next, it plans to use FUNDINGO’s data write-back tool to auto-fill loan fields.
The FUNDINGO Impact
The platform has enhanced operational efficiency by supporting faster decision-making, improving workflow consistency, and reducing administrative burden across the lending process.