Institute Capital (ICAP) Case Study
Community-based lender cuts manual reporting time by 50% with FUNDINGO
Unreliable reports and no visibility into client data changes kept staff on manual fixes. See how a North Carolina CDFI that has leveraged $1 billion in local economic development reclaimed more than half its reporting time.
See FUNDINGO in Action
“FUNDINGO threads through everything we do. The Loan Servicing platform has just created a much more efficient operation on our end.”
The Pain Points
Over the past 25 years, Institute Capital (ICAP) has leveraged $1 billion in local economic development across North Carolina and beyond. As a Community Development Financial Institution, its loans transform low-resource areas via job creation, economic growth, and affordable housing. However, flaws in its prior loan servicing system created major challenges. Unreliable reporting forced time-consuming manual fixes, while zero visibility into client data changes disrupted payments. ICAP switched to FUNDINGO to boost efficiency and accuracy at every step of loan servicing.
The Transformation
Redefined service standards
FUNDINGO's self-service client portal gives borrowers direct access to loan data, slashing time spent by ICAP on inquiries. Equally impactful is FUNDINGO's proactive client support. Regular check-ins, including from FUNDINGO's CEO, reflect the personal attention that sets the partnership apart.
Dependable metrics
Inaccurate reporting from ICAP's prior system was a key driver to move to FUNDINGO. Previously, the fiscal team spent many hours on labor-intensive workarounds. FUNDINGO's accurate reports have reclaimed more than half the time once required for reporting, while helping prevent costly errors.
Impactful insights
FUNDINGO's Loan Servicing reshaped ICAP's operations. Despite 34% loan volume growth from 2023 to 2025, staff have cut overtime hours and gained time for strategic work. ACH tracking helps keep rejections below the processor's 15% limit, while reliable reports let ICAP track and advance deployment goals.