Fahe Case Study
Fahe reclaims $13.2K+ in annual staff capacity with FUNDINGO automations
Disconnected platforms and miscalculated loans kept staff buried in manual work. See how an Appalachian CDFI that has invested over $5 billion cut its lending team's routine work by roughly half.
See FUNDINGO in Action
“Before, we estimate a disbursement from a line of credit to a borrower would take 45 minutes. Now, with FUNDINGO, we can do it in less than five.”
The Pain Points
In the past five decades, Community Development Financial Institution Fahe has invested over $5 billion to expand opportunity across Appalachia. Behind the impact, however, its outdated loan servicing system created painful bottlenecks. Disconnected platforms left staff juggling hours of paperwork, spreadsheets and back-and-forth emails to handle routine tasks like payments and draws. Complex loan structures often miscalculated, requiring manual fixes and driving up overhead. Fahe turned to FUNDINGO to automate its manual-heavy workload and reduce operational risk.
The Transformation
Save work hours
FUNDINGO's Loan Servicing system slashed the lending team's routine work by roughly 50%. Monthly line of credit disbursements that took 45 minutes now take under 5. ACH payment files which used to require 3+ hours are near instant. FUNDINGO halved Fahe's expected hiring needs from two new hires to one.
Customize complex tasks
Fahe's prior platform routinely miscalculated complex loans, creating risk and costly rework. Participation loans shared with other lenders were especially challenging, with portfolio managers spending days each month reconciling figures. FUNDINGO's custom loan structures now have built-in accuracy.
Support future growth
For the first time, Fahe can plan for growth with confidence knowing FUNDINGO can scale without adding risk. Time freed from manual work now supports strategic priorities, from renewal loans and modifications to quarterly reports that help executives secure funding and guide capital strategy.