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Commercial Servicing Platform: Elevate Your Lending with Salesforce Solutions
In the rapidly evolving landscape of financial services, the demand for efficient and streamlined lending processes has never been greater. As institutions strive to enhance customer experience and operational efficiency, leveraging advanced technology becomes paramount. One such innovative solution is a Commercial Servicing Platform powered by Salesforce. This comprehensive guide will explore the intricacies of commercial servicing platforms, how they integrate with Salesforce solutions, and the transformative impact they can have on your lending operations.
Understanding Commercial Servicing Platforms
What is a Commercial Servicing Platform?
A Commercial Servicing Platform is a sophisticated software system designed to manage various aspects of commercial lending operations. It encompasses functionalities ranging from loan origination and underwriting to servicing, collections, and reporting. By centralizing these processes, businesses can achieve improved accuracy, compliance, and customer satisfaction.
Key Features of a Commercial Servicing Platform
- Loan Management: Automates the tracking and management of loans throughout their lifecycle.
- Payment Processing: Facilitates seamless payment collection through multiple channels.
- Risk Assessment Tools: Offers analytics for assessing borrower risk profiles.
- Reporting Capabilities: Provides real-time insights into portfolio performance.
- Compliance Monitoring: Ensures adherence to regulatory requirements.
The Role of Salesforce in Lending Operations
Why Choose Salesforce?
Salesforce is renowned for its robust Customer Relationship Management (CRM) capabilities that empower organizations to better understand their customers’ needs while streamlining internal processes. Its cloud-based architecture allows for flexibility and scalability—two critical components in today’s fast-paced financial environment.
Integration with Commercial Servicing Platforms
Integrating Salesforce with a commercial servicing platform enhances functionality by connecting customer data directly with lending operations:
- Unified Data Management: Centralizes all client information in one place for easy access.
- Enhanced Customer Engagement: Enables personalized communication based on client history.
- Automation of Workflows: Streamlines repetitive tasks through automated workflows.
Benefits of Using a Commercial Servicing Platform with Salesforce Solutions
1. Improved Operational Efficiency
By automating various manual tasks within the lending process, organizations can significantly reduce processing times and minimize errors. This efficiency leads to quicker loan approvals and enhanced service delivery.
2. Enhanced Customer Experience
With integrated systems that provide comprehensive views of customer interactions, lenders can offer tailored experiences that meet individual needs—ultimately leading to higher satisfaction rates.
3. Better Risk Management
Leveraging advanced analytics tools available within both Salesforce and specialized servicing platforms helps financial institutions identify potential risks early on—allowing them to make informed decisions swiftly.
4. Scalability
As businesses grow or adapt to market changes, having a scalable platform ensures that they can expand their operations without significant overhauls or disruptions.
Implementing a Commercial Servicing Platform Powered by Salesforce
Step-by-Step Implementation Process
- Needs Assessment
- Evaluate current systems and identify gaps in functionality.
Engage stakeholders across departments to gather insights on requirements.
Choosing the Right Solution
- Research available platforms that integrate seamlessly with Salesforce.
Consider factors like user-friendliness, customization options, support services, etc.
Customization
Tailor the platform according to specific business needs; this may include custom fields or unique workflows relevant to your organization’s practices.
Training Staff
- Conduct thorough training sessions for employees who will be using the new system.
Ensure ongoing support is available during the transition phase.
Monitoring & Optimization
- Regularly review system performance metrics post-implementation.
- Make necessary adjustments based on feedback from users and evolving business needs.
Real-World Case Studies
To illustrate the effectiveness of integrating a commercial servicing platform with Salesforce solutions, let’s look at some successful implementations:
Case Study 1: ABC Financial Services
ABC Financial implemented a commercial servicing platform integrated with Salesforce which resulted in:
– A 30% reduction in loan processing time
– Increased customer engagement scores by 40%
The integration allowed ABC Financial Services not only to streamline their operations but also improve overall client relationships through personalized service offerings driven by data insights from Salesforce.
Case Study 2: XYZ Credit Union
XYZ Credit Union utilized this combination as part of their digital transformation strategy:
– Achieved compliance faster due to automated reporting features
– Enhanced risk assessment capabilities led them to lower default rates
By focusing on automation through their new servicing platform linked with Salesforce CRM data analysis tools, XYZ Credit Union successfully navigated complex regulatory environments while improving member satisfaction levels significantly.
Challenges & Considerations When Implementing
While there are numerous benefits associated with adopting this technology solution combo, organizations should also be aware of potential challenges:
Cost Implications
- Initial setup costs can be high; however, long-term savings often outweigh these expenses if implemented correctly.
Change Management
- Resistance from staff accustomed to legacy systems may hinder adoption efforts unless managed effectively through clear communication about benefits involved.
Data Migration Issues
- Transitioning existing data into new systems must be handled meticulously; otherwise risks arise regarding data integrity issues impacting decision-making processes adversely down-the-line.
Future Trends in Lending Technology
As we move forward into an increasingly digital era within finance industries globally; several trends are emerging that will shape how commercial servicing platforms evolve further:
1) Increased Use Of AI And Machine Learning
AI-driven insights will enhance predictive analytics allowing lenders more accurate assessments concerning borrower behaviors leading towards improved outcomes overall including fraud detection mechanisms being put into place efficiently too!
2) Greater Emphasis On Compliance Automation
With regulations constantly changing; future platforms need robust compliance features built-in eliminating manual checks thus reducing human error possibilities altogether!
3) Expanding API Ecosystems
Open APIs will allow seamless integrations across different software applications enabling lenders greater flexibility when choosing best-fit solutions tailored specifically according organizational goals!
4) Enhanced Mobile Functionality
As consumers increasingly rely on mobile devices; ensuring accessible interfaces via smartphones/tablets becomes essential improving user experience significantly!
By embracing modern technologies such as commercial servicing platforms powered by Salesforce solutions; financial institutions stand poised not only elevate their operational efficiencies but also create lasting relationships built upon trust loyalty among clients alike! For those ready now take next steps towards transforming your lending practices schedule demo call toll-free at 877-227-7271 or visit Fundingo.com today!
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Watchlist Screening for Loans: How Our Salesforce Software Protects You
In today’s dynamic financial landscape, ensuring the safety and integrity of loan transactions is paramount. With increasing regulatory scrutiny and a growing emphasis on risk management, organizations must adopt robust watchlist screening processes to mitigate potential risks associated with lending. This comprehensive guide explores how our Salesforce software facilitates effective watchlist screening for loans, providing essential protection against fraud, money laundering, and other financial crimes.
Understanding Watchlist Screening
What is Watchlist Screening?
Watchlist screening involves the process of checking individuals or entities against various lists that identify potential risks. These lists may include:
- Sanctions Lists: Issued by governments or international bodies, these lists identify individuals or organizations prohibited from participating in certain financial activities.
- Politically Exposed Persons (PEPs) Lists: These include individuals who hold prominent public positions and are thus considered higher risk for involvement in corruption or bribery.
- Negative News Lists: These comprise entities associated with adverse media coverage related to criminal activity or unethical behavior.
The Importance of Watchlist Screening in Lending
For lenders, watchlist screening serves multiple critical functions:
- Risk Mitigation: By identifying high-risk individuals or entities early in the loan process, lenders can avoid engaging with potentially fraudulent applicants.
- Regulatory Compliance: Financial institutions are required to comply with various regulations that mandate thorough due diligence processes.
- Reputation Protection: Ensuring that your organization does not inadvertently engage with sanctioned individuals helps maintain its reputation and trustworthiness in the market.
The Role of Salesforce Software in Watchlist Screening
Salesforce offers an integrated platform designed to streamline watchlist screening processes for lenders. Here’s how it enhances security and compliance:
Automation of Processes
One of the key benefits of using Salesforce software is automation. Automated workflows enable real-time checks against updated watchlists without manual intervention, significantly reducing human error.
- Instant Alerts: Users receive immediate notifications when a match is found during a search.
- Workflow Integration: The system can automatically flag applications requiring additional review based on predefined criteria.
Customizable Screening Parameters
Every lending institution has unique requirements based on their risk appetite and regulatory obligations. Salesforce allows customization of screening parameters to align with specific organizational needs.
- Tailored Risk Scoring Models: Institutions can develop their own scoring models that factor in various risk indicators relevant to their operations.
- Flexible Reporting Options: Generate reports tailored to different stakeholders within the organization for better transparency and oversight.
Key Features of Our Salesforce Solution
To effectively protect your lending operations through watchlist screening, our Salesforce software includes several advanced features:
Comprehensive Database Access
Our solution provides access to extensive databases containing up-to-date information on sanctions, PEPs, and negative news sources worldwide.
- Global Coverage: Ensure compliance across multiple jurisdictions by accessing international databases.
- Regular Updates: Continuous updates ensure you are always working with the most current data available.
User-Friendly Interface
An intuitive interface simplifies the user experience for teams involved in loan processing:
- Easy Navigation: Users can quickly locate necessary tools and resources without extensive training.
- Visual Dashboards: Track compliance metrics through visual representations that highlight key performance indicators related to watchlist screenings.
Best Practices for Effective Watchlist Screening
Implementing effective watchlist screening requires adherence to best practices:
Regular Training Programs
Ensure all team members involved in loan processing understand the importance of watchlist screening through regular training sessions focused on compliance protocols and system usage.
Continuous Monitoring
Adopt a culture of continuous monitoring rather than one-time checks during initial application phases. Regular reviews help catch any changes in status regarding flagged individuals or entities post-loan approval.
Challenges in Watchlist Screening
Despite its importance, several challenges persist within the realm of watchlist screening:
False Positives
False positives occur when legitimate customers are incorrectly flagged as high-risk due to name similarities or other factors. This leads to unnecessary delays and customer dissatisfaction.
Mitigation Strategies:
– Implement machine learning algorithms capable of refining search results over time based on previous outcomes.
Regulatory Changes
The landscape surrounding financial regulations is continually evolving; staying abreast of these changes presents a challenge for many institutions.
Mitigation Strategies:
– Utilize automated updates within our Salesforce platform that adapt quickly to new regulatory requirements while maintaining compliance standards across all regions served by your institution.
Conclusion
In summary, implementing an effective watchlist screening process is crucial for any lending institution aiming to mitigate risk while ensuring compliance with regulatory mandates. Our Salesforce software not only streamlines this process but also enhances your organization’s ability to protect itself against potential threats associated with lending activities. By leveraging advanced technology combined with best practices tailored specifically for your needs, you can safeguard both your assets and reputation effectively.
For those interested in optimizing their loan processes further through innovative solutions like ours at Fundingo.com, we invite you to schedule a demo by calling toll-free at (877) 227-7271 or visiting Fundingo. Your journey toward safer lending begins today!
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Streamlining Loan Servicing with Salesforce: A Comprehensive Overview
In the ever-evolving landscape of financial services, efficient loan servicing is paramount for success. As organizations strive to enhance customer satisfaction while maintaining operational efficiency, tools like Salesforce have emerged as game-changers. This comprehensive guide will delve into how Salesforce can streamline loan servicing processes, addressing key components such as automation, data management, compliance, and customer relationship management.
Understanding Loan Servicing
Loan servicing encompasses a wide array of functions that occur after a loan is originated. These include:
- Payment Processing: Handling borrower payments and ensuring accurate records.
- Customer Support: Assisting borrowers with inquiries and issues related to their loans.
- Default Management: Monitoring accounts for delinquency and managing collections.
- Reporting: Generating reports for internal stakeholders and regulatory bodies.
The complexity of these tasks often leads to inefficiencies that can affect borrower satisfaction and increase operational costs.
The Role of Salesforce in Loan Servicing
Salesforce is a powerful Customer Relationship Management (CRM) platform that offers extensive capabilities tailored to the needs of financial institutions. Its cloud-based architecture enables seamless integration with existing systems, providing a holistic view of customer interactions.
Key Features of Salesforce for Loan Servicing
- Automation Capabilities
- Automate routine tasks such as payment reminders and reporting.
Utilize workflow rules to trigger actions based on specific criteria (e.g., overdue payments).
Customizable Dashboards
- Create personalized dashboards for different roles within the organization.
Track key performance indicators (KPIs) in real-time.
Data Management
- Centralize borrower information in one location for easy access.
Leverage advanced analytics tools to gain insights from data trends.
Compliance Tracking
- Maintain up-to-date records to ensure adherence to regulatory requirements.
Automate compliance reporting processes to reduce manual errors.
Integration with Other Systems
- Connect seamlessly with accounting software, credit bureaus, and other essential applications.
Enable data sharing across platforms for enhanced decision-making.
Enhanced Customer Engagement
- Use Salesforce’s marketing automation tools to nurture relationships with borrowers.
- Implement personalized communication strategies based on borrower behavior.
Benefits of Streamlining Loan Servicing with Salesforce
Implementing Salesforce within your loan servicing operations can yield significant benefits:
Improved Efficiency
By automating repetitive tasks and centralizing information, teams can focus on higher-value activities that enhance service delivery.
Enhanced Customer Experience
A streamlined process allows for quicker response times and more accurate information dissemination, leading to increased borrower satisfaction.
Better Decision-Making
Access to real-time data analytics facilitates informed decisions regarding risk management and portfolio optimization.
Cost Reduction
Reducing manual processes lowers overhead costs associated with labor-intensive tasks while minimizing errors that could lead to financial penalties or reputational damage.
Best Practices for Implementing Salesforce in Loan Servicing
To maximize the potential of Salesforce in your loan servicing operations, consider the following best practices:
Conduct a Needs Assessment
Identify specific pain points within your current loan servicing process before implementing any new technology solutions.
Customize Your Setup
Tailor the Salesforce platform according to your organization’s unique requirements—this may involve custom fields or workflows pertinent to your operations.
Train Your Team
Ensure all staff members are adequately trained on using Salesforce effectively; this includes ongoing education as updates roll out.
Leverage Third-Party Integrations
Explore available integrations within the AppExchange that can enhance functionality without reinventing the wheel internally.
Monitor Performance Metrics
Establish KPIs relevant to loan servicing outcomes—regularly review these metrics against established benchmarks for continuous improvement opportunities.
Case Studies: Successful Implementation of Salesforce in Loan Servicing
Case Study 1: ABC Lending Solutions
ABC Lending Solutions faced challenges related to high operational costs due primarily to inefficient manual processes in their loan servicing department. By implementing Salesforce:
- They automated payment reminders which reduced late payments by 30%.
- Customized dashboards provided real-time visibility into performance metrics leading them towards strategic improvements resulting in an overall cost reduction by 25%.
Case Study 2: XYZ Financial Services
XYZ Financial Services struggled with compliance tracking amidst growing regulations affecting their industry sector:
- With Salesforce’s robust compliance features, they automated reporting which not only ensured adherence but also saved approximately 15 hours per week previously spent on manual checks.
- Their improved accuracy led directly to enhanced trust from clients who valued transparency throughout their lending experience.
Future Trends in Loan Servicing Technology
As we look forward into advancements shaping the future landscape of loan servicing technologies:
Artificial Intelligence (AI) Integration
AI-driven insights will empower lenders by predicting borrower behaviors based on historical data patterns—facilitating proactive engagement strategies aimed at retention rates improvement!
Blockchain Utilization
Utilizing blockchain technology could revolutionize how transactions are recorded securely while enhancing transparency across all parties involved during each stage from origination through repayment phases!
Mobile Accessibility
As mobile banking continues its upward trend; providing borrowers easier access via apps designed specifically around their needs will become increasingly important!
Enhanced Personalization
Expect more hyper-personalized experiences driven by detailed consumer behavior analysis allowing lenders greater insight into individual preferences fostering deeper connections over time!
Regulatory Technology (RegTech)
Emerging RegTech solutions promise streamlined compliance processes making it easier than ever before keeping pace with shifting regulations impacting lending practices across various jurisdictions globally!
Conclusion
Streamlining loan servicing through innovative platforms like Salesforce presents immense opportunities for financial institutions aiming not just at survival but thriving amid competition! By embracing automation alongside robust data management techniques—all while prioritizing customer engagement—you position yourself favorably against competitors who may still rely heavily upon outdated methods lacking efficiency needed today!
For those interested in taking their first steps towards transforming their own operations using cutting-edge technology solutions—we encourage scheduling a demo by calling toll-free at 877-227-7271 or visiting Fundingo.com today!
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Customizable Lending-as-a-Service: Transforming Loan Management on Salesforce
In the rapidly evolving landscape of financial technology, organizations are increasingly adopting innovative solutions to streamline their operations. One such transformative solution is Customizable Lending-as-a-Service (LaaS), particularly when integrated with powerful platforms like Salesforce. This comprehensive guide will delve into the intricacies of LaaS, its benefits, implementation strategies, and how it fundamentally changes loan management processes.
Understanding Lending-as-a-Service (LaaS)
What is Lending-as-a-Service?
Lending-as-a-Service refers to cloud-based services that enable businesses to offer lending products without having to build complex infrastructures from scratch. By leveraging APIs and various third-party integrations, companies can create tailored lending solutions that meet specific customer needs.
The Role of Salesforce in LaaS
Salesforce serves as a robust platform for managing customer relationships and data analytics. When combined with LaaS, it enhances the capabilities of financial institutions by providing a unified interface for managing loans while enabling customization based on unique business requirements.
Key Features of Customizable LaaS
1. Flexibility and Scalability
Customizable LaaS allows organizations to scale their lending operations seamlessly. Whether you’re a startup or an established institution, this service can adapt to your growth trajectory without requiring significant investments in infrastructure.
2. API-Driven Integration
The use of APIs facilitates smooth integration between various systems—be it CRM software like Salesforce or other financial applications. This ensures that all parts of the lending process communicate effectively.
3. Enhanced Customer Experience
With customizable features, organizations can tailor their offerings based on customer preferences and behaviors. This level of personalization leads to improved customer satisfaction and retention rates.
4. Compliance Management
Navigating regulatory requirements can be daunting for lenders. Customizable LaaS often includes built-in compliance tools that help organizations adhere to industry regulations effortlessly.
Benefits of Implementing Customizable LaaS on Salesforce
Streamlined Loan Processing
By automating numerous manual tasks associated with loan management—such as document collection and approval workflows—organizations can significantly reduce processing times.
Improved Data Analytics
Salesforce provides robust analytics capabilities that allow lenders to gain insights into borrower behavior, market trends, and operational efficiency—all vital for making informed decisions.
Cost Efficiency
Implementing a customizable solution reduces overhead costs associated with maintaining legacy systems or building proprietary software from scratch.
Steps for Implementing Customizable LaaS on Salesforce
Step 1: Assess Your Needs
Before diving into implementation, conduct a thorough assessment of your organization’s specific needs regarding loan management processes.
Step 2: Choose the Right Vendor
Selecting a reliable vendor who specializes in customizable LaaS is crucial. Look for providers with proven track records in integrating with Salesforce.
Step 3: Customize Your Solution
Work closely with your vendor to tailor the solution according to your business model—this may involve configuring loan products, workflows, and user interfaces within Salesforce.
Step 4: Train Your Team
Invest time in training your staff on how to utilize the new system effectively; this will ensure smoother adoption across departments.
Challenges in Adopting Customizable LaaS
While there are numerous advantages, organizations may face challenges during implementation:
Integration Complexity: Ensuring seamless communication between existing systems and new services can be technically challenging.
Change Resistance: Employees accustomed to traditional methods might resist adopting new technologies.
Data Security Concerns: With increased reliance on cloud-based services comes an elevated risk concerning data breaches; hence robust security measures are essential.
Future Trends in Lending-as-a-Service
As technology continues evolving at breakneck speed:
Artificial Intelligence will play a more prominent role in credit scoring and risk assessment.
Blockchain Technology could enhance transparency and security in transactions.
Machine Learning Algorithms will improve predictive analytics capabilities for better decision-making processes.
Mobile Solutions will become increasingly popular as borrowers seek convenient access through smartphones and tablets.
Conclusion: Embracing Change through Innovation
In today’s competitive financial landscape, adopting Customizable Lending-as-a-Service integrated with Salesforce offers organizations unparalleled opportunities for growth and efficiency in loan management processes. By embracing these innovative solutions, businesses not only streamline their operations but also enhance customer experiences significantly—a win-win situation in any industry!
For those interested in transforming their loan management practices further or scheduling a demo tailored specifically for their needs, please call toll-free at 877-227-7271 or visit Fundingo.com today!
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Automated Lending Processes: Revolutionizing the Merchant Cash Advance Industry
The merchant cash advance (MCA) industry has undergone significant transformations over the past decade, primarily driven by advancements in technology. One of the most impactful changes is the shift towards automated lending processes. This comprehensive guide will delve into how automation is revolutionizing the MCA sector, examining its benefits, challenges, and future prospects.
Understanding Merchant Cash Advances
What is a Merchant Cash Advance?
A merchant cash advance is a financing option for businesses that allows them to receive a lump sum payment in exchange for a percentage of their future credit card sales. Unlike traditional loans, MCAs are not based on credit scores but rather on the business’s revenue and cash flow.
How MCAs Work
- Application Process: Business owners apply for an MCA through lenders or brokers.
- Funding Amount: Lenders assess the business’s daily credit card sales to determine how much funding can be offered.
- Repayment Structure: Repayments are made via a percentage of daily credit card sales until the advance is paid off.
The Rise of Automation in Lending
Historical Context
Traditionally, lending processes were manual and time-consuming, often leading to delays in funding and increased operational costs. The rise of digital technologies has prompted lenders to adopt automated solutions that streamline these processes.
Key Technologies Driving Automation
- Artificial Intelligence (AI): AI algorithms analyze vast amounts of data to assess risk more accurately.
- Machine Learning (ML): ML models learn from historical data to improve decision-making over time.
- Robotic Process Automation (RPA): RPA automates repetitive tasks such as data entry and document verification.
Benefits of Automated Lending Processes in MCAs
Enhanced Efficiency
Automation significantly reduces the time required for processing applications and disbursing funds:
- Faster Approvals: Automated systems can evaluate applications within minutes instead of days.
- Streamlined Documentation: Digital documentation reduces paperwork and speeds up verification processes.
Improved Risk Assessment
Automated lending utilizes advanced analytics to enhance risk evaluation:
- Data-Driven Decisions: Lenders can leverage real-time data from various sources, including banking transactions and social media activity, to make informed decisions.
- Predictive Analytics: By analyzing trends and patterns, lenders can predict future performance more accurately than traditional methods allow.
Cost Reduction
By minimizing manual intervention, automated lending processes lower operational costs:
- Reduced Labor Costs: Fewer staff members are needed for routine tasks.
- Lower Overhead Expenses: Digital platforms eliminate many physical infrastructure needs associated with traditional lending operations.
Challenges Facing Automated Lending Processes
Data Privacy Concerns
The reliance on extensive data collection raises significant privacy issues:
- Regulatory Compliance: Lenders must navigate complex regulations regarding data usage and consumer protection.
- Consumer Trust: Businesses may hesitate to share sensitive information with automated systems without assurance of security.
Technology Dependence
While automation offers numerous advantages, it also introduces risks related to technology dependence:
- System Failures: Technical glitches or outages can disrupt services and affect customer satisfaction.
- Cybersecurity Threats: Increased digitalization makes lenders vulnerable to cyberattacks that could compromise sensitive information.
The Future Landscape of Automated Lending in MCAs
Trends Shaping the Future
- Increased Personalization:
As AI evolves, lenders will offer tailored products based on individual business needs rather than one-size-fits-all solutions.
Integration with Other Financial Services:
Collaboration between fintech firms will create holistic financial ecosystems where businesses can access multiple services seamlessly.
Expansion into New Markets:
- Automation enables lenders to reach underserved markets by lowering barriers traditionally associated with accessing capital.
Case Studies Illustrating Success Stories
Several companies have successfully implemented automated lending processes within their operations:
- Fundingo
Fundingo leverages cutting-edge technology to streamline MCA applications while providing fast approvals and flexible terms tailored specifically for small businesses.
Kabbage
- Kabbage uses real-time business data analytics allowing them to offer instant lines of credit based on current performance metrics rather than historical financial statements alone.
Conclusion
The merchant cash advance industry stands at the forefront of technological innovation through automated lending processes that enhance efficiency, improve risk assessment capabilities, reduce costs, yet face challenges like data privacy concerns and technology dependence. As we move forward into an increasingly digital landscape, embracing these advancements will be crucial for both lenders seeking competitive advantage and businesses aiming for growth opportunities.
To explore how you can benefit from these revolutionary changes in the MCA industry or schedule a demo today by calling toll-free at 877) 227-7271 or visit Fundingo.com for more information!